A Starbucks employee recently shared her astonishment online after receiving a ‘miracle’ note from a customer, highlighting the power of kindness and understanding in customer service interactions.

In her Reddit post, the barista conveyed her experience of the day, recounting how she was training two new staff members while managing a surge in drive-thru orders. She recalled the hectic atmosphere, stating, “Yesterday I was training two new partners. it was bogo, and there were only two people on the floor. I already knew they were busy, but didn’t realize how bad it got until I looked up from training and I saw the drive-thru time was ridiculously high. I told the green beans to practice while I helped get drinks out the window.”

Despite her efforts, she encountered a customer who expressed frustration at the extended wait time. However, she brushed it off and continued her duties. The significance of her employee number, ‘282’, denoting her seniority within Starbucks, added context to her narrative.

To her surprise, the same customer returned the following day with a note of apology and a gift card. The note expressed remorse for the previous day’s impatience, acknowledging the undue stress it caused the barista. The customer attributed his behavior to a bad mood and haste, recognizing the efforts of the barista and expressing gratitude for her hard work.

Reddit users responded with empathy and admiration for the customer’s self-awareness and gesture of reconciliation. Many expressed how deeply moved they would be to receive such a heartfelt apology, underscoring the importance of treating customer service workers with respect and understanding.

The incident serves as a reminder of the impact of kindness and empathy in everyday interactions, fostering a culture of appreciation and compassion in customer service environments.